Most clinics have thousands of past patients in their booking system who simply stopped coming back. Aesthetic treatments run on natural cycles, so a patient who has not been in for several months is usually late rather than gone.
We pull the clinic's own patient records, sort them by treatment type and value, and run a structured recall campaign to bring lapsed patients back in. Every booking is tracked with an offer code so the clinic can see exactly what the campaign produced.
Reactivation is not a one-off. Patients lapse continuously, so we set up automatic recall that identifies each patient as they pass their normal return window and contacts them at the right moment. The clinic stops losing patients quietly in the background.
Enquiries go cold fast. Someone fills in a form or calls during a treatment, nobody responds for four hours, and by then they have booked somewhere else.
We handle the follow-up. New enquiries get an immediate response, missed calls get a text back within a minute, and anyone who does not book straight away moves into a follow-up sequence rather than being forgotten.
We also work the clinic's older enquiries, the people who asked about a treatment months ago and were never contacted again. That list is often larger than the patient list and almost always untouched.