Patient Recall and Reactivation Without Touching Your Ads
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Patient reactivation
Most clinics have thousands of past patients in their booking system who simply stopped coming back. Aesthetic treatments run on natural cycles, so a patient who has not been in for several months is usually late rather than gone.
We pull the clinic's own patient records, sort them by treatment type and value, and run a structured recall campaign to bring lapsed patients back in. Every booking is tracked with an offer code so the clinic can see exactly what the campaign produced.
Review generation
Automated review requests sent at the right point after treatment, timed to when results actually show rather than the moment the patient walks out. Unhappy responses are routed to the clinic privately rather than to a public review page.
How it works
We set the system up inside the clinic's existing software, using the clinic's own patient and enquiry records. Messages are sent only to people who have given the clinic permission to contact them, and every message includes a clear way to opt out.
The clinic sees a monthly report showing what was sent, what came back, and what it was worth.
Who we work with
Independent medical spas and aesthetic clinics in the United States and the United Kingdom. We work with owner-operated clinics rather than chains or franchises, and with a small number at a time.